Report a complaint
Do you have a complaint? Please feel free to contact us.
The staff of Stimezo Zwolle do their utmost to treat our clients as well as possible and to make their stay in our clinic as pleasant as possible. Nevertheless, it may happen that your stay in the clinic does not go entirely to your satisfaction. If this is the case, we would like to hear from you. We very much appreciate it when our clients report their experiences, even if it is a less than satisfactory experience.
If you have a complaint, it is best to discuss it directly with the person at Stimezo Zwolle where your complaint originated. If you do not wish to do so, you can also lodge your complaint with our independent complaints officer. Below you can read how this works.
External, independent complaints handling
We try to take the best possible care of you. However, it may happen that you are not satisfied with this. You can let us know. You can submit your question or complaint to the independent Healthcare Complaints Desk. An employee of the Complaints Desk will try to resolve your complaint with information and advice and can put you in touch with an independent complaints officer. He or she can mediate between you and us, so that we can still find a good solution together. You can easily reach the Healthcare Complaints Desk by calling telephone number 070 – 310 53 92. You can do this from Monday to Friday from 9 a.m. to 5 p.m. Or send an email to info@klachtenloket-zorg.nl.
For more information, please visit www.degeschillencommissiezorg.nl
The Disputes Committee
You can also submit a complaint to the external and independent Healthcare Disputes Committee. Your complaint then becomes a dispute. An impartial, expert committee will review your dispute and you will receive a binding decision. This means that you and we must adhere to the decision and cannot appeal against the decision.
For more information, please visit: www.degeschillencommissiezorg.nl.
